Managing People at Work

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Managing People at Work

A 4-step plan to improve your listening skills as a manager

What do all great leaders have in common? It’s not superior intellect or a tireless work ethic—they know the importance of listening. In particular, they actively listen to their employees’ ideas, wants, needs, desires and problems.

Why you should encourage healthy workplace conflict

While conflict at work is inevitable, it doesn’t always have to be destructive or unhealthy. In fact, 76% of workers around the globe have witnessed a conflict transform into something positive.

5 ways to strengthen your employee-coaching skills

Your skill at organizing, delegating and ensuring deadlines are met enables your team to fulfill short-term goals and post good metrics. But leaders looking to take their charges to the next level make a point of going beyond just managing employees—they coach them.

How to build better bosses while improving your own skills

There is no debate that an employee’s boss is the most influential factor in the employee experience. Still, much needs to change to consistently fill workplaces with better bosses. To adjust to this new reality, companies must commit to prioritizing and protecting time for managers to participate i

4 things managers serving as mediators must remember

Employees experiencing difficulties with one another often benefit when their manager acts as a mediator. Resolving conflicts improves workplace morale and redirects focus back to shared goals. Smart leaders know, though, that mediating and managing are two different things.

Talk straight with employees—and be specific

If an employee is not meeting expectations, it’s the manager’s job to point that out—and be specific.

How to manage union-organizing conflicts

Union organizing in the private sector is on the rise. Young Gen Z workers are taking matters into their own hands and forming micro-unions consisting of just a few employees at coffee shops, restaurants, retail stores and other workplaces. Managers and supervisors must be ready to respond in a way

5 ways to energize your next staff meeting

In theory, staff meetings should inform your staff of new developments, offer the chance to brainstorm solutions and motivate them to achieve their performance goals. In practice, meetings are often boring and unproductive, especially with no agenda or staff participation/engagement. The good news?

Words have consequences: Reminders for choosing your words wisely

It’s simple advice: Think before you speak. But it’s something we all often need to be reminded of, not just during those difficult conversations. Choose your words wisely when it comes to a variety of interactions, including recruitment, interviewing, onboarding, training, performance evaluations,

Tracking your turnover metrics

With unemployment figures remaining low and vacancies often hard to fill, companies keep a watchful eye on retention rates. Smart managers, though, go beyond corporate stats—they scrutinize the turnover metrics of their own teams.